Terms of service

Last updated: July 7, 2025

This website is operated by Solemate. By visiting our website or making a purchase, you agree to the following terms and conditions. These terms apply to all users of the site.

Use of the Website
You may not use our services for any illegal or unauthorized purpose. You must not transmit viruses or harmful code.

Products and Services
Product descriptions and prices may change at any time without notice. We reserve the right to discontinue any product. We try to display product colors and images as accurately as possible, but we cannot guarantee your screen’s display is correct.

Orders and Payment
We may refuse any order at our discretion. You agree to provide accurate and complete information when placing an order. Prices are in EUR unless stated otherwise. For Cash on Delivery orders, payment is due upon delivery.

Shipping and Delivery
We aim to deliver orders on time within Kosovo. All delivery times are estimates. We are not responsible for delays caused by courier services.

Returns and Refunds
Returns are accepted within 48 hours of delivery. The item must be undamaged, with all original tags and in its original product packaging (such as the branded shoebox). Items not meeting these conditions will not be refunded. Customers are responsible for paying the return courier. More details are provided in our Return and Refund Policy.

Account Information
You are responsible for keeping your account and password secure. You are responsible for all activity under your account.

Intellectual Property
All content on this site, including text, images, and logos, belongs to Solemate and is protected by copyright and trademark laws. You may not use any content without written permission.

Limitation of Liability
Solemate is not responsible for any direct or indirect damages resulting from your use of our services or products.

Governing Law
These terms are governed by the laws of the Republic of Kosovo. Disputes will be handled in the courts of Prishtina, Kosovo.

Termination
We may end your access to our website or services at any time if you violate these terms.

Changes to Terms
We may update these terms at any time by posting the updated version on this website.

Contact
If you have questions about these terms, contact us at info@solemateprn.com.